Business Process outsourcing (BPO) has now become a long-term competitive strategy for organizations wanting to stay ahead of the competition. It is now possible for a global company to provide added value to its customers, without taking the focus off its core business, utilizing the services of an inbound and outbound call centre services. In this new era Email is now evolving as the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their voice and non-voice call center needs, including Email support services.
Innoza's extensive experience in managing inbound and outbound call center services, as well as email interactions and live Web chat results in providing contact centre services for both the Business-to-Consumer and Business-to-Business markets across the globe.
Award winning quality and daily call monitoring and recording
Certified Sales & Customer Service agents,
Experienced Back office staff
Dedicated Client Services Representative
Flexible pricing models including project based, hourly and monthly
Up-to 24/7/365 service (after hours, holiday’s incl.)
Interactive Voice Response (IVR) Telemarketing (Automated telemarketing) :
Automated telemarketing, using interactive voice response (IVR) is an effective, inexpensive way to process large numbers of inbound telemarketing calls. Outbound telemarketing using IVR delivers offers quickly at low cost, generating inbound telemarketing leads and sales.